1) Prints are done and drop shipped by BayPhoto of Scotts Valley, California.
2) Prints are not framed.
3) Please allow 3-5 days after your order is placed for Shipping and Tracking to be provided.
4) Should your print arrive damaged, or you need to discuss return or refunds, please reach out via orders@yvgenii.com within 14 calendar days of product receipt (Per Tracking Information). Past 14 days, all orders are considered final.